The Westin Turtle Bay Resort & Spa, Mauritius

My wife and I were in room 111 for a week. It had a great view, nice large room with sofa and balcony looking at the beach and sunsets, good housekeeping, nice breakfast buffet, nice pools, beautiful garden grounds, great massages at the spa, nice main bar (thanks Yaneesh, Raji, and Nadeep for taking care of us), easy free secure parking. Teppanaki was the best food we had there.

The resort property was really nice. Nice walkways to walk around the property. Easy access to beach. Great room, bed and mattress was comfortable. Turn-down service, water bottles provided - was really nice. Wonderful bathroom. Pretty happy with the property and the room we booked. Most of the beach, or access to water was rocky - perhaps this is normal for mauritius, but I did not expect that.

We liked the interaction the staff had with us. They were welcoming, attentive, and quick to respond to our requests. Special thanks to Avi, Yuveer, the golf car driver and Methooza, at Beach Grill, Sébastien and Sheik. They were all professional in their respective jobs by making us feel at ease.

breakfast and majority of staff went above and beyond

We‘ve been to many hotels and this one had the best customer service we‘ve ever experienced in any hotel. All were very welcoming, supportive and we felt that they worked with a lot of passion. They make you feel at home while on vacation and exceed all expectations. Out of all employees here are the ones with exceptionally outstanding customer service. First and forememost: Karine Pierre as well as Niv and Joana who made our dream come true to have a vow renewal at the beach. Furthermore, Emy, Shelia, Berty and Darel from the breakfast team; Kavish, Vimal, Preet and Aarty from the dinner team; Nass&Jerome from the pool; Noémie and Kendra from Kids Club; Meva&Reshmi from the room cleaning and Ashvin Beezadhur from security (who did everything to find items we had lost and actually found them). They managed to put a lot of smiles on our faces and we could name many many more. We had a family room which had beautiful view directly a few steps from the beach; room was big with all facilities one could wish for (even one of big beds was designed so that kids could not fall out), with hairdryer, iron, 2 sinks, a bathtub as well as shower; kids club with numerous activities; many activities also for adults changing every day during day and night (eg Creole lessions, shows, live music etc); kids-friendly; free water in rooms ; very good price/service ratio for hotel; spa&fitness room; hairdresser&massage services; presents e.g. also for kids; that it was possible to check in earlier; pools; water sports facilities at boat house; security (one felt very safe at all times); outstanding food quality and diversity (it was very very delicious and we met people who were before at other hotels and they also said the food is much better in this hotel) and much more. A big thank you to the whole team and we can highly recommend this exceptional hotel!